How should I configure custom Jira fields when creating a Jira destination?

When setting up a Jira destination, the Custom Jira Fields section must be populated with the required custom fields from the linked Jira account in JSON format. These fields are mandatory for the creation of a ticket, even though standard fields like summary, description, and priority are automatically populated by the Uptycs.

If there are custom fields that must be filled, they should be provided in the Jira Custom Fields section, as shown in the example below:

{
  "fields": {
    "customfield_10879": "Customer Request",
    "customfield_10827": 5640,
    "customfield_10809": {
      "value": "FINRA"
    }
  }
}

Without these additional fields, the ticket cannot be created successfully as shown in below image. Make sure all required custom fields from your Jira account are included in this section.

Example of failed ticket creation

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